This Privacy Policy (“Privacy Policy”) outlines how HotCutPatches.com (referred to as “HotCutPatches” / “we” / “our” / “us”) collects, utilizes, stores, and discloses information from users (“User” / “you” / “your”) who visit https://hotcutpatches.com/, our e-commerce platform offering custom patches, accessories, and more (collectively, the “Sites”). This Privacy Policy applies to all products and services provided by HotCutPatches.com and its associated brands and entities.
Collection of Your Personal and Business Information
We may gather personal identification information from users through various methods, including but not limited to, when users browse our Sites, save designs, place orders, participate in surveys, or engage in other activities, services, features, or resources we offer. Users might be asked for details such as their name, email address, mailing address, phone number, and payment information when saving designs or processing orders. For quality control and customer service enhancement, we may record both incoming and outgoing calls, which may be reviewed live or after the fact.
When you visit our Sites, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some cookies installed on your device. As you navigate through our Sites, we also collect data on the specific web pages or products you view, the websites or search terms that referred you, and your interaction with our Sites.
We also collect user-generated content, including designs uploaded by users, which may contain personal information if the user chooses to include it.
Personal identification information is only collected if voluntarily provided by users. You can refuse to provide personal information, but this may prevent you from engaging in certain site-related activities, such as placing an order.
Third-party providers such as Shopify.com, Paypal.com, or Stripe.com may store a token of your credit card for re-billing or refunds.
Since reorders and login may not require a password, your design and order details could be accessible if someone logs in using your email address. Your invoice might also be made available post-shipping for easy access with limited information.
Collection of Non-Personal Identification Information
We may gather non-personal identification information about users whenever they interact with our Sites. This information may include the browser name, the type of device used, and technical details about users’ connection to our Sites, such as the operating system and the internet service providers utilized, along with other similar information.
Use of Web Browser Cookies
Our Sites may utilize “cookies” to enhance user experience. Users’ web browsers store cookies for record-keeping purposes and sometimes to track information about their interaction with our Sites. Users may choose to set their web browsers to refuse cookies or alert them when cookies are being sent. However, some parts of the Sites may not function properly if cookies are disabled.
How HotCutPatches Uses Your Personal Information
- To Enhance Customer Service: Your information allows us to respond more effectively to customer service requests and support needs.
- To Personalize User Experience: We use aggregated information to understand how users as a group utilize the services and resources provided on our Sites.
- To Improve Our Sites: We continually strive to improve our website offerings based on feedback from users.
- To Process Transactions: Information provided by users when placing an order is used solely to fulfill that order. We do not share this information with outside parties except to the extent necessary to provide the service. We may also use this information, such as email or phone numbers, to contact users for order processing and marketing offers.
- To Manage Promotions and Surveys: To send users information on topics of interest, such as newsletters or follow-ups for future business opportunities.
- For Marketing and Advertising Purposes: The email address provided by users will be used to send information and updates related to their order and for marketing and advertising purposes. It will also be used to respond to inquiries and other requests. By providing us with their email address, users opt into our mailing list and will receive emails that may include promotional messages, company news, updates, related product or service information, etc. Users can unsubscribe at any time by following the link at the bottom of each email or contacting us at Orders@HotCutPatches.com.
Behavioral Advertising
We may use your personal information to provide you with targeted advertisements or marketing communications that may interest you. For more details on how targeted advertising functions, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by visiting the following links:
FACEBOOK: https://www.facebook.com/settings/?tab=ads
GOOGLE: https://www.google.com/settings/ads/anonymous
BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Protecting Your Information
We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction details, and data stored on our Sites. All sensitive and private data exchanges between the Sites and its users occur
over an SSL-secured communication channel and are encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent users’ personal identification information to others. However, we may share aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates, and advertisers for the purposes outlined in this policy. We may engage third-party service providers to assist us in operating our business and the Sites or administering activities on our behalf, such as sending out emails or text messages. Your information may be shared with these third parties for those limited purposes, provided you have given us permission when you sign up or place an order.
We may also share your personal information, order details, and call recordings to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, address potential fraudulent activity, or protect our rights.
Do Not Track Signals
Please note that we do not alter our Sites’ data collection and usage practices when we detect a Do Not Track signal from your browser.
Data Retention
We reserve the right to retain all design, contact, and order information indefinitely. Personal information provided through our Sites may be kept in our records for business and marketing purposes unless you request its deletion. Additionally, we retain both incoming and outgoing phone call recordings in our system.
Changes to This Privacy Policy
HotCutPatches reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently review this page to stay informed about how we are protecting the personal information we collect. By using our Sites, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and be aware of any modifications.
Your Acceptance of These Terms
By using the Sites, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Sites.
Contacting Us
If you have any questions regarding this Privacy Policy, the practices of HotCutPatches, or your interactions with our Sites, please contact us at:
HotCutPatches.com
Email: Info@HotCutPatches.com
Last Updated: 20/August/2024